Warranty & Complaints

Warranty

We are committed to quality and our biggest satisfaction is exceeding your expectation.

Despite our continuous focus on quality, a defect could always occur. We offer a full 12 months guarantee on your Mascule® bracelet. If you experience a defect within this period: contact us and we will provide you with a satisfactory solution.

We offer a 2 year warranty on all models in the Shamballa by Mascule® collection.

A solution could be that we provide you with a brand new Mascule® but could also mean that we credit you with the purchase amount. (customer choice).

Excluded from warranty:

  • Damage, defects or defects caused by external influences, damage (intentional or unintentional)
  • Irregularities caused by improper or inappropriate use or by use for purposes for which the product is not intended.
  • Adjustments, modifications and / or repairs carried out by yourself.
  • Loss of return shipments.

Complaints

We are working every day to achieve our most important goals: exceed your expectation and provide Best in Class Customer Service.

It can however be that you are not satisfied and you wish to make a complaint.

The first thing you will need to do is notify us that you have a complaint. We will always put everything to work to solve it to your full satisfaction.

Still not satisfied?

If you are not satisfied with our solution you can take your complain to the European Union. (EU residents only)

You can make your EU complaint with the ODR platform through the below link:

http://ec.europa.eu/odr

Please note that his only possible for EU residents.