Shipping & Returns

Shipping

No worries, we got you covered with, fast, insured and secure tracked shipping to the European Union. 

  • Shipping Cost within the of EU: E11.95 (free within NL)
  • Free shipping for orders over E50,-
  • Your order will be shipped through one of our logistics partner: Post NL or DHL.
  • As soon as your Mascule is shipped, you will receive a confirmation email with the Tracking Number.
  • Delivery time within the European Union: 1 to 7 days

Please note:

We are unable to deliver to postal boxes

For delivery outside Europe: please take note that VAT & Duty can apply, this depends on your local Customs regulations and is outside our control. If you’re not sure about local regulations: check out your countries Customs Website.

 

Returns

We are confident that Mascule will exceed your wildest expectations. In fact we are so confident that we offer a 30 days return period. If you feel that we didn’t Walk the Talk and we didn’t deliver what you’ve expected: just return the item to us and get a full refund.

You have the right to return your order within 30 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing Mascule.

We will give a refund within 5 days from receipt of your cancellation provided that the returned goods have been received in good order.

To excercise this right, please let us know through our contact form.

Please note:

  • Shipping cost for returning the item to us at buyers cost
  • We can not take responsibility for lost return shipments, so make sure to ship through tracked shipment and keep your proof of shipping available.
  • Item should be in (near) mint and at least undamaged condition