FAQ

Frequently asked questions

What shipping options are available?

Your order will be shipped securely & insured via a tracked shipment through our logistics partner: Post NL

As soon as your Mascule is shipped, you will receive a confirmation email with the Tracking Number.

Delivery time within the European Union: 1 to 7 days

Delivery time outside the European Union: 3 to 15 days

How about Customs, VAT & Duties?

For delivery outside Europe: please take note that VAT & Duty can apply, this depends on your local Customs regulations and is outside our control. If you’re not sure about local regulations: check out your countries Customs Website

Can I track my shipment?

Yes you can follow your Mascule at any time. As soon as your order is shipped out you will receive a confirmation email containing the tracking number together with a link. Through that you can always check where your shipment is in realtime*

*Depending on tracking capabilities of your local courier

What payment options does Mascule offer?

You can pay for your Mascule using iDeal, Belfius, Sofort banking,  Paypal or Credit Card. Payments are being executed secured and in addition you enjoy the extensive buyer protection that several of our Payment methods are known for.

What size do I order?

We offer 5 different sizes to ensure maximum wearing comfort. Apart from the standard sizes we offer a Custom Size.

  • Small (S)
  • Medium (M)
  • Large (L)
  • Extra Large (XL)
  • Extra Extra Large (XXL)
  • Custom size

Please check out our size chart page to determine the perfect size that will fit your arm. For Custom Size please contact us.

I'm not satisfied.... Now what!

We are confident that Mascule will exceed your wildest expectations. In fact we are so confident that we offer a 30 days return period. If you feel that we didn’t Walk the Talk and we didn’t deliver what you expected: just return* the item to us and get a full refund.

Check out our Shipping & Returns section for full details.

*Shipping cost for returns to be payed by buyer

How about warranty?

We create a Premium Product. However, some parts in our products can be sensitive for wear. We provide 6 months of guarantee on our products. If your Mascule gives up on you within this period we are happy to receive your Bracelet back to our Studio for repair.*

* Shipping cost for returns to be payed by buyer